Today I received a quote request from a new source, a translation company with which I had never worked before. They asked availability and rates for an urgent legal translation project. Together with their message they sent (not only to me, but to an unspecified number of English to Italian translators) a file with the source documents.
When I opened the files, I found a couple of very confidential documents, with the kind of information that, if I were the original customer, I would assume would be treated with the utmost caution by the agency.
At a minimum, this agency should have sent a message indicating the type of document to translate (e.g. "police records, about 1200 words"), and also that, before they could send it out to prospective translators, they needed to have a confidentiality agreement signed.
Sending confidential and sensitive documents to all and sundry, as they did, is a clear and serious breach of confidentiality.